Customer service as a strategic part of the buying journey
In an increasingly competitive digital landscape, customer service is no longer just support, it has become a strategic part of the buying journey.
At Selia, our customer service is designed to create value in every interaction, anticipating needs, personalizing experiences, and turning questions into conversion opportunities.
We offer a robust, empathetic operation connected to every customer touchpoint, with technology, data, and a trained team ready to represent your brand with excellence.
Pre- and Post-Sales Service
• Active and receptive multichannel support
We operate across all relevant channels for the digital consumer: WhatsApp, email, chat, phone, and Reclame AQUI, with seamless flow between them.
• Human, bot, or hybrid service
A flexible operation tailored to the complexity of each request, with intelligent routing and a focus on response and resolution time.
• Dedicated Service Point (SP) + sales consultant
We assign specialists trained exclusively for your operation, ensuring service aligned with your brand’s culture and objectives, from pre- to post-sales.
• 360° view and complete customer history
Integrated with e-commerce, CRM, and fulfillment systems to ensure fast, personalized responses with full context.
Omnichannel timeline
A unified view of all customer interactions with the brand, regardless of channel. More agility for those who serve, more confidence for those who buy.
• NPS monitoring and real-time reporting
Tracking customer satisfaction and delivering clear indicators on operational performance, improvement opportunities, and business impact.
• Data centralization and efficiency gains
Less rework, faster responses, and greater ability to scale customer service without losing quality.
Solutions
Well-served customers
become advocates for your
brand
At Selia, every solution is strategically designed, with intelligence applied to processes, channels, and technology, whether in B2B, B2C, B2B2C, D2C, or complex ecosystems such as Marketplaces.
We work with brands that demand control, performance, and scale, always connecting data, guiding decisions, and executing in real time.